Usage Guide

How It Works

1. Customer receives bank details

When a customer selects Wise at checkout, your Wise account details are shown immediately on the order confirmation page and included in the order email. If Show Bank Details On Checkout is enabled, they also see the details before placing the order. A downloadable PDF with payment instructions is attached to the email.

2. Payment is received and scored

When Wise receives a payment into your account, it sends a webhook to your store. The plugin verifies the webhook signature, then scores the incoming payment against open orders based on:

• Amount — does the payment amount match the order total?
• Timing — payments within 12 hours of order placement score highest (+30 pts), within 48 hours score medium (+20 pts), within the payment deadline score lower (+10 pts)
• Other factors — currency, customer details, and order history where available

3. Auto-confirm or manual review

If the match score meets or exceeds your Auto-Confirm Confidence Threshold, the order is marked as Processing automatically. If the score falls below the threshold (or the threshold is set to 0), the payment is flagged for manual review and you receive a Potential Match email notification.

4. Manual matching

Go to WooCommerce → Wise Webhooks to see all incoming payments. Each row shows the amount, score, and suggested order. Click Match to Order to confirm the payment and update the order status.